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1501 Industrial Way North | Toms River, NJ 08755 | Phone: 732.349.2109 | Fax: 732.244.0867
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SLP Online - Frequently Asked Questions
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HOW DO I OBTAIN A TRACKING NUMBER FOR MY ORDER?
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IF YOU PLACE AN ORDER ON LINE, WE WILL E-MAIL YOUR TRACKING NUMBER TO YOU WHEN YOUR PACKAGE SHIPS. FOR ORDERS PLACED BY PHONE, SIMPLY CALL OUR CUSTOMER-SERVICE DEPARTMENT. DEPENDING ON THE TIME OF DAY YOUR ORDER IS SHIPPED, UPS MAY NOT BE ABLE TO PROVIDE TRACKING INFORMATION FOR SEVERAL HOURS AFTER YOU RECEIVE YOUR TRACKING NUMBER.
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WHY WASN'T MY CREDIT CARD BILLED WHEN I PLACED MY ORDER?
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YOUR CREDIT CARD WILL NOT BE BILLED UNTIL WE SHIP YOUR ORDER.
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WHY ARE YOUR PARTS SOMETIMES ON BACK ORDER?
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UNLIKE LARGE MAIL-ORDER HOUSES, WHICH SIMPLY STOCKPILE VAST QUANTITIES OF OTHER MANUFACTURERS' PARTS, WE AT SLP PERFORMANCE PARTS DESIGN AND MANUFACTURE THE MAJORITY OF OUR HIGH-PERFORMANCE PRODUCTS OURSELVES. THIS APPROACH ALLOWS US TO ENSURE THAT EVERY ITEM WE SELL CONFORMS TO OUR STRINGENT REQUIREMENTS FOR QUALITY, PERFORMANCE, AND VALUE BUT CAN MAKE IT DIFFICULT AT TIMES FOR US TO KEEP CERTAIN HOT-SELLING ITEMS IN STOCK. REST ASSURED THAT WE MAKE EVERY EFFORT TO RESTOCK AND SHIP OUT BACK-ORDERED ITEMS AS QUICKLY AS POSSIBLE. IF YOU HAVE A QUESTION REGARDING THE STATUS OF YOUR ORDER, PLEASE FEEL FREE TO CALL OUR CUSTOMER-SERVICE DEPARTMENT.
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HOW DO I KNOW IF A PART IS ON BACK ORDER?
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IF YOU ORDER VIA TELEPHONE, YOUR SALESPERSON WILL INFORM YOU IF ANY OF THE PARTS IN YOUR ORDER ARE OUT OF STOCK. WE DO NOT, HOWEVER, HAVE ANY WAY TO IMMEDIATELY INFORM YOU IF PARTS ORDERED ON LINE ARE ON BACK ORDER. THEREFORE, WE RECOMMEND THAT YOU CALL US DURING BUSINESS HOURS TO CONFIRM AVAILABILITY BEFORE PLACING AN ON-LINE ORDER.
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HOW DO YOU DETERMINE SHIPPING CHARGES?
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WE FOLLOW A STANDARDIZED SHIPPING SCHEDULE EMPLOYED BY MANY MAIL-ORDER COMPANIES. CHARGES ARE BASED ON BOTH THE LOCATION OF THE SHIPPING ADDRESS AND THE WEIGHT OF THE SHIPMENT.
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WILL I GET MY PARTS MORE QUICKLY IF I ORDER VIA THE INTERNET?
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WE PROCESS ALL ORDERS IN THE ORDER IN WHICH WE RECEIVE THEM, WHETHER BY PHONE, INTERNET, OR FAX.
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CAN I INSTALL SLP PARTS MYSELF, WITH SIMPLE HAND TOOLS? HOW LONG WILL IT TAKE?
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MANY OF OUR PARTS CAN BE EASILY INSTALLED IN A FEW HOURS OR LESS BY ANYONE WITH RUDIMENTARY MECHANICAL SKILLS. OTHER INSTALLATIONS ARE MUCH MORE COMPLEX AND CHALLENGING. INSTALLATION-TIME ESTIMATES AND SKILL-LEVEL RATINGS CAN USUALLY BE FOUND IN THE DETAILED INSTRUCTIONS INCLUDED WITH EVERY SLP PART.
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WHY DON'T MY DYNO NUMBERS MATCH YOUR HORSEPOWER CLAIMS?
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DYNAMOMETER RESULTS CAN BE INFLUENCED BY A NUMBER OF VARIABLES, INCLUDING ATMOSPHERIC CONDITIONS, OTHER MODIFICATIONS PERFORMED, AND THE TYPE AND CONDITION OF THE TESTING EQUIPMENT ITSELF. ALL OF OUR HORSEPOWER FIGURES WERE ACHIEVED ON OUR IN-HOUSE SUPERFLOW CHASSIS AND ENGINE DYNAMOMETERS AND HAVE PROVED REPLICABLE IN REAL-WORLD APPLICATIONS.
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CAN I USE SLP PARTS IN CONJUNCTION WITH ANOTHER COMPANY'S PERFORMANCE PARTS?
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SLP PERFORMANCE PARTS ARE DESIGNED TO PROVIDE MAXIMUM POWER GAINS AND OPTIMUM DRIVABILITY WHEN USED IN CONJUNCTION WITH STOCK OR OTHER SLP PARTS. THEREFORE, WE CANNOT GUARANTEE THAT OUR PARTS WILL PERFORM AS ADVERTISED WHEN USED WITH PARTS FROM OTHER AFTERMARKET MANUFACTURERS. PLEASE CALL OUR TECHNICAL SALES STAFF FOR SPECIFIC INFORMATION REGARDING YOUR VEHICLE OR ENGINE APPLICATION.
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WHAT IS THE SLP "PERFORMANCE GUARANTEE"?
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WE GUARANTEE THAT OUR HEADERS, Y-PIPES AND EXHAUST SYSTEMS WILL OUTPERFORM ANY OTHER CURRENTLY AVAILABLE PRODUCTS OF THE SAME CONFIGURATION, TUBE SIZE, MATERIAL, AND APPLICATION. CERTAIN RESTRICTIONS APPLY. CALL FOR DETAILS.
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WILL SLP PARTS VOID MY WARRANTY?
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MOST SLP PARTS SHOULD HAVE NO IMPACT ON YOUR VEHICLE WARRANTY. OTHER PARTS MAY VOID THE WARRANTY AS IT APPLIES TO COMPONENTS DIRECTLY RELATED TO THAT PART. CALL US FOR MORE DETAILS.
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CAN I JUST ADD UP THE ADVERTISED HORSEPOWER GAINS FROM EACH MODIFICATION I MAKE?
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NOT ALWAYS. LISTED HORSEPOWER GAINS ARE FOR PARTS INSTALLED INDIVIDUALLY, AND MAY OR NOT BE CUMULATIVE WITH OTHER ADVERTISED INCREASES. COMPLEMENTARY PARTS-SAY, AN AIR-BOX LID AND A CAT-BACK EXHAUST SYSTEM-ARE MUCH MORE LIKELY TO EFFECT A CUMULATIVE HORSEPOWER INCREASE THAN ARE PARTS THAT AFFECT A SINGLE ASPECT OF ENGINE PERFORMANCE, SUCH AS AN AIR-BOX LID AND A HIGH-FLOW MAF.
IT'S ALSO IMPORTANT TO KEEP IN MIND THAT LOW- AND MID-RANGE TORQUE GAINS ARE TYPICALLY MORE BENEFICIAL AND NOTICEABLE THAN ARE INCREASES IN PEAK HORSEPOWER. ALSO PAY ATTENTION TO THE TOTAL AREA "UNDER THE CURVE," WHICH HAS CONSIDERABLY MORE BEARING ON REAL-WORLD PERFORMANCE THAN DOES THE PEAK HORSEPOWER NUMBER. FEEL FREE TO CALL OUR TECHNICAL SALES STAFF FOR ADVICE ON WHICH SLP PERFORMANCE PARTS ARE MOST LIKELY TO PROVIDE THE PERFORMANCE INCREASE YOU DESIRE.
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WHAT TYPES OF FILTERS ARE INCLUDED WITH SLP COLD AIR KITS?
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RATHER THAN RELYING A SINGLE FILTER SUPPLIER, WE USE THE HIGHEST-QUALITY, BEST-FLOWING FILTER AVAILABLE FOR EACH PARTICULAR APPLICATION. IF YOU HAVE A QUESTION ABOUT THE TYPE OF FILTER USED IN A SPECIFIC COLD-AIR KIT, PLEASE GIVE US A CALL.
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ARE SLP CHROME WHEELS COMPLETELY CHROMED?
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THE SURFACES THAT ARE VISIBLE WHEN THE WHEEL IS INSTALLED ON THE CAR ARE PLATED. OTHER SURFACES MAY OR MAY NOT BE, DEPENDING ON THE STYLE OF WHEEL IN QUESTION.
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WHAT ARE "TAKE-OFFS"?
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OUR RELATIONSHIP WITH GM HAS ALLOWED US TO OBTAIN LARGE NUMBERS OF WHEELS, TIRES, SUSPENSION COMPONENTS, AND OTHER ITEMS THAT WERE REMOVED FROM STOCK F-BODIES USED IN THE CAMARO SS AND FIREHAWK PROGRAMS. EVEN THOUGH THESE ITEMS ARE VIRTUALLY NEW, USUALLY WITH LESS THAN FIVE MILES OF USE, WE ARE ABLE OFFER THEM FOR FAR LESS THAN ONE WOULD EXPECT TO PAY FOR BRAND-NEW PRODUCTS.
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ARE SLP HEADERS AND EXHAUST SYSTEMS STREET LEGAL?
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WITH THE EXCEPTION OF A LIMITED NUMBER OF "OFF-ROAD"-BADGED SYSTEMS, SLP EXHAUST COMPONENTS WILL NOT AFFECT TAILPIPE EMISSIONS AND ARE COVERED BY CARB E.O. D-187-10. BECAUSE NOISE ORDINANCES CAN VARY BY STATE, COUNTY, AND MUNICIPALITY, SLP MAKES NO CLAIMS AS TO THE LEGALITY OF OUR EXHAUST SYSTEMS IN THIS REGARD. IF YOU HAVE ANY QUESTIONS REGARDING THE SOUND LEVEL OR EMISSIONS STATUS OF A SPECIFIC EXHAUST SYSTEM, PLEASE CALL US.
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WHY AREN'T SLP LONG-TUBE HEADERS LEGAL FOR STREET USE?
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THE LONG-TUBE DESIGN REQUIRES THAT THE CATALYTIC CONVERTERS BE RELOCATED FARTHER AFT IN THE EXHAUST SYSTEM. REMOVING OR RELOCATING THE CATALYTIC CONVERTERS RENDERS ANY VEHICLE ILLEGAL FOR STREET USE UNDER FEDERAL LAW.
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